We are so confident that you will be satisfied with Neuro Active products that your first order is covered by a money back guarantee. We offer a 30 day return and exchange policy, no questions asked. If over 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Please email [email protected]
with your original order number to initiate the return process. Returns and exchanges must be approved by our support team before they are shipped. We understand every customers purchase is one of a kind and always try to give each individual a personal experience.
To complete your return, we require a receipt or proof of purchase. The refund will be granted after the products, eligible for a refund, are received, less our original shipping costs. This does not affect your statutory rights.
To return your product, you should email us first before sending us the product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over €100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
to initiate the exchange process.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us [email protected]